Frequently Asked Questions
General
What is Royal Leaf?
Royal Leaf is a premium herbal supplements company with 10+ years of experience. We specialize in organic products like black seed oil, exporting to USA, UK, France, and Gulf countries.
Are your products safe?
Yes! All products are laboratory tested for purity and safety, organic certified, and meet international standards (FDA, European compliant). No artificial additives. Trusted by thousands for 10+ years.
Who can order from Royal Leaf?
Anyone 18+ years old can order. We serve individual customers and businesses worldwide. Age verification required during confirmation calls.
How long has Royal Leaf been in business?
Since 2014 - over 10 years. Started in Lahore, Pakistan, now serving customers internationally with trusted quality.
Shipping & Delivery
How long does shipping take and what are the costs?
Pakistan: 2-3 days via Leopards/TCS. FREE over PKR 3,000, otherwise PKR 200.
International: 5-10 days via DHL. Costs calculated at checkout.
How do you process orders?
Confirmation call required → 1 business day processing → Tracking sent via email. Orders after 6 PM processed next day.
Do you provide tracking?
Yes! Tracking numbers via email for all orders. Real-time tracking on courier websites with SMS updates.
Payment
Is there any verification required for payments?
Yes, all orders require a confirmation call before processing. You must be 18+ years old to place orders. Age verification may be requested during the confirmation call.
How do you process orders?
Confirmation call required → 1 business day processing → Tracking sent via email. Orders after 6 PM processed next day.
Are there any extra charges for COD orders?
No extra charges for COD within Pakistan. However, exact payment amount required at delivery. For international orders, bank transfer is preferred to avoid complications.
Return & Refund
What is your return policy?
7-day return policy for damaged items during shipping or wrong products delivered. Products must be unopened/unused. Unboxing video required for return claims.
How much does it cost to return an item?
Customer pays PKR 200 fixed return shipping fee. No additional restocking fees. Return address: Royal Leaf, 19-km Multan Road Chung, Lahore, Pakistan.
How long do refunds take?
Refunds processed in 8-10 business days after approval. Money returned to original payment source or bank transfer for COD orders. Email confirmation sent once refund is processed.
Wholesale / Bulk
Do you offer wholesale and bulk orders?
Yes! We specialize in wholesale with 10+ years of international export experience. We serve retailers and distributors in USA, UK, France, Gulf countries, and worldwide with competitive bulk pricing.
What are your wholesale shipping options?
We offer air shipments for urgent/sample orders and container shipping for large bulk orders. Full documentation support provided for customs clearance. International compliance ensured for all destinations.
Do you provide private labeling and custom pricing?
Yes! We offer private labeling options and custom pricing based on order quantities. Flexible minimum order quantities available. Contact royalleafhelp@gmail.com for wholesale quotes and partnership opportunities.
Which countries do you export to?
We export worldwide with main markets in USA, UK, France, and Gulf countries. Full customs documentation and compliance support provided for smooth international deliveries.
How do I get wholesale pricing?
Contact us directly at royalleafhelp@gmail.com or WhatsApp +92 3296542528 with your requirements. We'll provide custom quotes based on products, quantities, and destination. Special rates for long-term partnerships.